Are you curious about how chatbots can revolutionize your customer service? At the recent Texas Dreamin’ Conference, our Salesforce experts Subi and Keegan shared their insights on utilizing Einstein AI chatbots to improve customer interactions and service. Their presentation covered the possibilities you can achieve with smartly designed chatbots. For those who couldn’t attend the session, here’s a condensed version of the presentation.
What are Chatbots?
A chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation.
Types of Chatbots