What We Faced

Challenge

Interfaith Ministries for Greater Houston, which delivers 1.6 million meals to Greater Houston residents as part of their Meals on Wheels program, among other community services, did not have a complete and reliable view of their IT infrastructure. Information about their IT assets such as users, physical assets, software applications, licensing, and other key data manually maintained in Word documents and Excel spreadsheets and were often out-of-date. Inaccurate information regarding recovery points, data backups, and virus protection also presented a challenge.

In order to assess their environment MRE needed a tool to  evaluate the baseline of their infrastructure and make recommendations through technology to enhance their business needs and operations Without this visibility, it was difficult to establish a starting point for what was needed from a third party for managed IT services and support.​

Implemented Technologies

Audix Insights™
What We Did

Solution

To begin addressing these challenges, we deployed the tool Audix Insights™ on their network to discover and profile all the known and unknown IT assets. IT hardware, software, licensing, and essential data was gathered and available overnight. ​

Audix Insights™ scanned the entire IT infrastructure, accumulated key asset data, and provided meaningful insights – converting data into actionable intelligence. ​In addition, Audix Insights™ identified key data such as disk capacity, device usage, general and specific environment health, and potential hardware and software risks. The data collected was then combined with Microsoft Office 365 Power BI to allow complete visibility of all assets and their health.

What We Delivered

Results

With ability to track all assets dispersed across the entire network, Audix Insights™ helped Interfaith Ministries of Greater Houston improve IT planning, budgeting, and service delivery. The nonprofit now had a comprehensive view of IT assets and health of their IT infrastructure, and a managed support partner, and the executive team could focus again on their mission, making an impact in the greater Houston community.
Key benefits included:

  • Automated process to rapidly gather IT asset intelligence
  • Improved quality of IT Managed Services
  • Data converted into actionable intelligence
  • Live dashboard metrics for executives and other decision makers

Let's Talk

Shayon

Shayon Mazumder

Director, IT Managed Services
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