Agentforce for Energy

Employee & Customer Experience

Agent Experience

Enable customer 360 visibility to agents and access to knowledge to best assist customers

Customer Service

Automate customer inquiries for billing, outage, service, while maintaining brand voice

Sales & Pricing

Opportunity Prioritization

Prioritize potential deals based on company fit, deal fit, and engagement

Price Personalization

Create offers with AI-driven fixed and variable components and personalized pricing scenarios

Demand Management

Customer Churn Prediction

Identify customers likely to church, especially in deregulated markets, and enable targeted retention campaigns

Energy Demand Forecasting

Predict how much energy customers will need using weather, historical usage, and events to balance supply and demand

Field Service & Asset Optimization

Workforce & Field Service Optimization

Improve how crews are deployed, optimizing technician schedules and routes

Predictive Maintenance

Detect when assets are likely to fail before it actually does to prevent outages and costly repairs

Data & Insights

Data Anomaly Detection

Identify anomalies with historical and actual usage data, like missing data

Real-time Analysis

Uncover hidden patterns and relationships in streaming data analysis