By David Colson, Senior Specialist, MRE Consulting
The energy surrounding TrailblazerDX (TDX) is always palpable, but this year’s event, TDX 2025, felt like a genuine leap into the future. The excitement began with an early morning, mostly empty, SWA flight departing Tulsa at 6am. I couldn’t help but marvel at the beautiful country below on the way to Phoenix Sky Harbor and then on to SFO.
Hitting the bustling conference floor, any thoughts of missing my furry friends back home were quickly replaced by a smile, thanks to the charming Agentforce pet robot “agents” – a delightful and very “TDX” reminder of the innovation taking center stage.
My First Session
The anticipation was building, and my first session didn’t disappoint. While not a “silent disco” as jokingly described, the energy was infectious. For those craving even more personalized insights, the opportunity to grab 5 or 10 minutes with experts offered a fantastic way to get specific questions answered.
Data Cloud Sandboxes are Here!
One of the most exciting takeaways was the announcement of Data Cloud Sandboxes. You can access Access Data Cloud and Agentforce in Developer Environments (DE). This Developer Edition is designed to be a dedicated environment for exploring Salesforce’s latest AI and data technology, and it doesn’t expire as long as you log in at least once every 180 days. Scratch orgs now support Agentforce and Prompt Builder.
- You can sign up here: https://www.salesforce.com/form/developer-signup/
Previously, Developer Orgs for Data Cloud only lasted up to 5 days.
Session Spotlight: Crafting Effective Prompts
Speaker: Shonnah Hughes (VP Global Salesforce Alliance, Genpact) | SALESFORCE+
What’s the “secret” to a writing good prompt? It’s about going back to basics.
Objective 1: Learn how to structure clear and concise prompts to maximize the accuracy and relevance of responses from Agentforce.
- Example Prompt: A parent tells a child, “… go get some shoes on”.
- Effective Prompt: Within this home, search and find a matching left and right shoe, put the shoes on your feet. Place your left foot inside the left shoe. Place your right foot inside the right shoe. If the shoes have laces, tie the laces in a way that makes the laces easy to untie. If you are wearing the same socks from yesterday, please put on clean socks before you put on the shoes. Oh, also, remember, it is easier to put pants on before you put shoes on.
Objective 2: Discover key strategies and avoid common mistakes to ensure your prompts consistently deliver impactful results.
- Understand the most effective STRUCTURE for your prompt. Ensure your prompts consistently deliver impactful results
Objective 3: Understand how well-crafted prompts can streamline workflows, reduce manual effort, and enhance AI-driven productivity.
Session Spotlight: Elevate Agentforce with RAG
Speakers: Ankit Sanghvi, Principal Technical Architect, Salesforce
Neha Sajnani, Technical Architect, Salesforce (WATCH ON SALESFORCE+)
This was a hands-on session to extend an Agentforce Service Agent with Retrieval-Augmented Generation (RAG). RAG enhances Agentforce by combining generative AI with the ability to reference an authoritative knowledge base outside of the training data sources before generating a response. A great example of a RAG document may be an event FAQ, privacy policy, or other reference content.
Get hands-on in Trailhead:
- Prompt Builder Templates Superbadge Unit | Salesforce Trailhead
- Agentforce for Service Superbadge Unit | Salesforce Trailhead
Session Spotlight: Agentforce Consulting Session
One of the many standout moments was the Agentforce Consulting session, where Anthony Day helped create four agents from information provided on the MRE Consulting website. Let’s take a look – what does MRE Project Manager ‘Agent’ look like… It was incredible to see the potential of these agents in action, tailored to meet specific needs and streamline processes.
Want a PM agent that can provide daily, weekly or milestone updates to the stakeholders. What if some stakeholders like more detail than others? We have an agent for that. *** The flexibility and customization options were impressive, making it clear that Agentforce is a game-changer. *** kind of like the Apple Trademark “There’s An App For That”
Agentforce: The digital labor platform
The digital labor platform was a highlight, showcasing the future of work. This is just the beginning, for me reminiscent of “The Jetson’s and Rosey the Robot.” The possibilities seemed endless, and it was thrilling to see how these advancements could transform our daily lives.
I’m interested in how this expands into the medical industry. I’d like to see a personal agent working for me, as a patient, one that reviews and cross references all patient appointments with the various ‘ologists’. An agent helping us, the patient, ask the right questions.
What Is Digital Labor? | Salesforce US
David’s Top 5 from the Announcements at TDX 2025!
Here’s the full list of 26 announcements from Salesforce, but I’ve highlighted my top 5 below: https://www.salesforce.com/ap/blog/26-things-we-announced-at-tdx-2025/
1. You’ll be able to Invoke Agentforce via Agentforce API with no chat required!
- Flow, Apex, or APIs
- Programmatically configure agent calls
- Trigger agents in Flows or Apex
- Change Data invokes Agent automatically
2. MuleSoft for Agentforce! Connecting to additional data sources can give Agentforce context to generate relevant responses, workflows, and processes.
- Connect Agentforce to apps and services
- Use natural language
- Agents rely on access to data the data provides additional context and shapes the agent recommendations
- MuleSoft unlocks data from any third party, hard-to-reach, or on-prem system.
3. AI Assistance in Agent Builder. So you can describe what you want to accomplish and have Agent Builder generate instructions and actions for your Agentforce!
4. AgentExchange – This is a new AppExchange platform dedicated to Agentforce where you can find prebuilt actions, topics, templates, and partners.
5. Agentforce will soon support CLI and VS code. Look forward to more Agentforce capabilities planned for GA in Summer and Fall 2025!
Wrap up
Between sessions, I made sure to leave some time for taking it all in. The atmosphere of Camp Trailhead was infectious. I can always use another Salesforce, or in this case, an Agentforce t-shirt, and this was the perfect place to snag one. Complete a trail, earn a t-shirt. The sense of community and camaraderie was truly special.
TDX 2025, for me, was a huge success. TDX offers attendees a blend of education, innovation, and community. Innovation pushes the community to dream big. Our dreams or our visions push the boundaries of what’s possible with AI and autonomous agentic agents.
