Service Desk Technician I

MRE Consulting, Ltd. (CK)

About the job


  • Perform Tier 1 service desk responsibilities.
  • Receive and log incoming support requests via phone, email, or ticketing system.
  • Troubleshoot hardware and software issues for end-users.
  • Provide prompt & effective technical assistance while maintaining a high level of professionalism.
  • Stay updated on the latest tech trends and share insights with the team.
  • Provide on-site support to clients when necessary to resolve urgent technical issues.
  • Facilitate user-friendly training sessions to equip colleagues with better tech-know how.
  • Proactively identify and resolve recurring technical challenges.
  • Document, categorize, and prioritize service requests for resolution.
  • Collaborate with Tier 2 support technicians for complex issues.
  • Assist with the setup, configuration, and maintenance of end-user devices.
  • Create and maintain knowledge base articles for common issues.
  • Ensure the confidentiality, integrity, and availability of sensitive information.
  • Maintain accurate records of support interactions and solutions provided.
  • Contribute to a positive and collaborative team atmosphere.
  • Engage in continuous professional development by pursuing relevant certifications or training opportunities.




Education and Experience

High school diploma or equivalent; relevant technical certifications a plus.
Prior experience in a related customer service or helpdesk role is a MUST.
Proficiency in Microsoft Windows and Office suite.
Familiarity with IT service management tools.


Personal Qualities 

  • Exceptional rapport-building skills.
  • Empathetic listener and curious solution-seeker.
  • Adept at communicating and working with cross-functional teams.
  • Possesses a desire to continuously learn and grow in the IT field.
  • Professional and well-mannered.
  • Strong time management and organization skills to handle multiple tasks.
  • Demonstrated attention to detail
  • Ability to remain calm under potentially stressful situations and adapt to changing needs.
  • Has a team-oriented mindset, always willing to help colleagues.
  • Kind and patient demeanor when assisting users of varying technical abilities – not everybody is tech-savvy!
  • Deeply cares about ‘personal brand’ and representing themselves in an outstanding way.


This role is based in Houston, TX and has the expectation of full-onsite presence.

Upload your CV/resume or any other relevant file. Max. file size: 2 MB.

  • Hidden
  • This field is for validation purposes and should be left unchanged.